Aegentra is the senior IT support team Australian SMBs outsource to when they cannot justify a full-time IT department but the work does not stop. Outsource your IT tickets, incidents, and Microsoft 365 change requests to a senior bench based in Melbourne and Sydney. Same business day response, fixed monthly fee, month-to-month, no lock-in.
Aegentra On-demand IT is outsourced IT support designed for Australian SMBs and startups that have outgrown a managed services provider but cannot justify a full-time senior IT hire. Instead of a four-role org chart (helpdesk, sysadmin, engineer, manager) you get a single named senior engineer on retainer — L3 capability for the price of L2 coverage.
End-user tickets, Microsoft 365 administration and change requests, identity and access management, endpoint compliance with Intune and Defender, onboarding and offboarding, security incidents, after-action reports, M365 advisory, and quarterly posture reviews powered by the Aeges risk engine. If you also need ISO 27001 readiness or Microsoft 365 hardening, the same engineers deliver those engagements.
Senior engineers based in Melbourne and Sydney — Australian residents, no offshore handoffs. Month-to-month engagements, no annual lock-in. Fixed monthly fee that scales with seat count. Aegentra is a Microsoft Solutions Partner — Security with senior engineers holding MS-500, SC-200, SC-300, and SC-400 certifications. Operating entity: Hans Division Group Pty Ltd, ACN 678 444 463.