Aegentra is the senior IT support team Australian SMBs outsource to when they cannot justify a full-time IT department but the work does not stop. Outsource your IT tickets, incidents, and Microsoft 365 change requests to a senior bench based in Melbourne and Sydney. Same business day response, fixed monthly fee, month-to-month, no lock-in.
Aegentra On-Demand IT is outsourced Microsoft 365 IT support and managed IT for Australian small and mid-sized businesses — a senior L1–L3 engineering bench on a fixed monthly retainer, with same-business-day response and no lock-in. It either replaces an internal IT function or acts as the senior escalation bench alongside one.
Outsourcing IT in Australia usually comes down to two models: a local managed service provider (MSP) — on-shore, but often a multi-year lock-in and a junior ticket queue — or offshore staff augmentation — cheaper, but with time-zone gaps, management overhead, and data-sovereignty questions. Aegentra is a third option: an on-shore, senior-only (L1–L3) engineering bench on a month-to-month retainer.
| Offshore staff augmentation | Traditional MSP (multi-year) | Aegentra On-Demand | |
|---|---|---|---|
| Where the team sits | Offshore | On-shore | On-shore — Melbourne & Sydney |
| Seniority | Mixed, often junior-heavy | Junior ticket queue | Senior L1–L3 bench |
| Contract | Per-seat, managed monthly | 3–5 year lock-in | Month-to-month, no lock-in |
| Data sovereignty | Data leaves Australia | Australian | Australian — no offshore hand-off |
| Response | Time-zone gap | Tiered queue | Same business day, named lead |
| Security | Usually an add-on | Usually an add-on | Built in — L3 security engineers |
Aegentra On-demand IT is outsourced IT support and managed IT services designed for Australian SMBs and startups that have outgrown a managed services provider but cannot justify a full-time senior IT hire. Instead of a four-role org chart (helpdesk, sysadmin, engineer, manager) you get a single named senior engineer on retainer — L3 capability for the price of L2 coverage.
End-user tickets, Microsoft 365 administration and change requests, identity and access management, endpoint compliance with Intune and Defender, onboarding and offboarding, security incidents, after-action reports, M365 advisory, and quarterly posture reviews powered by the Aeges risk engine. If you also need ISO 27001 readiness or Microsoft 365 hardening, the same engineers deliver those engagements.
Senior engineers based in Melbourne and Sydney — Australian residents, no offshore handoffs. Month-to-month engagements, no annual lock-in. Fixed monthly fee that scales with seat count. Aegentra is a Microsoft Solutions Partner — Security with senior engineers holding MS-500, SC-200, SC-300, and SC-400 certifications. Operating entity: Hans Division Group Pty Ltd, ACN 678 444 463.
A fixed monthly fee, agreed up front and scaled to your seat count and needs — month-to-month, with no lock-in and no per-ticket surprises. You know the number before anything starts.
Either. For businesses with no IT function, we are it. For those running BAU internally, we are the senior L3 escalation bench they hand the hard problems to. Month-to-month, both ways.
Same business day on tickets, incidents, and Microsoft 365 change requests, during Australian and New Zealand business hours.
No. On-Demand IT is month-to-month with no annual lock-in. If we are not earning the fee, you should not be paying it.
Day-to-day support tickets, Microsoft 365 administration and change requests, identity and access management, endpoint compliance with Intune and Defender, onboarding and offboarding, security incidents and after-action reports, and senior Microsoft 365 advisory.
Yes. Our senior engineering bench is based locally in Melbourne and Sydney — every engineer is an Australian resident, senior L3, not a junior queue and no offshore hand-off. We provide same-business-day IT outsourcing and Microsoft 365 management to SMBs across Australia and New Zealand.