/ On-Demand IT
Aegentra provides scoped Microsoft 365 support for Australian and New Zealand SMBs that need tickets, incidents and tenant changes handled without adding a full internal IT function. Coverage hours, responsibilities and escalation are agreed in writing. Fixed monthly fee, month-to-month, with no annual lock-in.
Quote only. An agreed monthly fee covers the written scope. Licences, incident response, backups, 24/7 operations and additional work require explicit inclusion.
Teams in Melbourne and Sydney. Delivered across all Australian states and territories, remotely or onsite by arrangement. New Zealand and Asia Pacific by arrangement.
/ What we take off your plate
One fixed monthly fee covers the support responsibilities written into the service scope, with a named point of accountability and escalation path.
/ The three models
Compare providers using the actual scope, assigned people, support hours, escalation arrangements, data handling and contract terms. Staff augmentation, managed services and Aegentra’s scoped support can allocate these responsibilities differently; confirm the agreement before choosing.
| Offshore staff augmentation | Managed service provider | Aegentra On-Demand | |
|---|---|---|---|
| Accountability | Varies by provider | Usually tiered | Named Aegentra lead |
| Scope | Project or role based | Broad managed service | Agreed Microsoft 365 support scope |
| Contract | Varies by provider | Often fixed term | Month-to-month, no annual lock-in |
| Data handling | Confirm in contract | Confirm in contract | Documented in the agreed scope |
| Response | Depends on engagement | Queue and SLA based | Agreed support window and escalation |
| Security | Depends on role | Depends on plan | Microsoft 365 security responsibilities stated |
Aegentra is a Microsoft AI Cloud Partner Program member. Programme membership does not by itself establish an earned Solutions Partner designation. Relevant credentials and responsibilities are confirmed for the people assigned to the engagement.
/ The savings
An in-house IT function means salaries, on-costs, tooling, idle hours and re-hiring risk. Aegentra can take on an agreed support scope for one monthly fee, with responsibilities, coverage and escalation documented before the service starts.
Lower cost base
A scoped monthly service can replace selected recruitment, employment and tooling costs. The proposal states what is included and what remains with your organisation.
Predictable spend
One number, agreed up front, month-to-month. No surprise invoices, no per-ticket fees, no annual price escalations buried in a contract.
Nothing wasted
No idle hours, no recruitment fees, no lock-in. You pay only for the senior work your business actually uses — and redeploy the rest into growth.
This illustrative four-role staffing scenario shows one possible cost structure. It is not a salary benchmark or evidence that your business needs four hires. Compare an Aegentra quote only against the responsibilities it actually covers.
Fully-loaded annual cost · 4-person team · AU market
An agreed scope and named responsibilities.
Skip the four-role org chart. You don't hire L1 for tickets, L2 for changes, L3 for incidents, and an IT Manager to coordinate them — you contract one defined support scope with named accountability and escalation. One scope and one fee for the inclusions in your proposal. We tell you the number on a discovery call, before you sign anything.
Illustrative annual staffing assumptions: four roles, 25% assumed on-costs and an assumed tooling allowance. These are not verified salary medians or a like-for-like Aegentra service price. Your retainer is quote only, with scope, inclusions, exclusions and monthly fee agreed in writing.
Defined support, only where you need it.
Aegentra offers a scoped monthly support option. Coverage, response targets, included services and escalation are agreed in writing before work starts. If we are not earning the fee, you should not be paying it.
/ FAQ
Quote only. The agreed monthly fee reflects the support scope, users, systems, service windows and responsibilities recorded before work begins. The proposal identifies included work, exclusions and charges for additional requests. Existing month-to-month arrangements are confirmed in the agreement.
Either. The scope can cover an outsourced Microsoft 365 support function or named escalation support alongside an internal team. Responsibilities and exclusions are agreed before the month-to-month service begins.
Response windows, support hours and escalation paths are stated in the written scope for the service you select. Incident handling and planned change work may have different targets.
No. On-Demand IT is month-to-month with no annual lock-in. If we are not earning the fee, you should not be paying it.
The written scope may include support tickets, Microsoft 365 administration, identity and access, supported endpoint configuration, onboarding and offboarding, and advisory work. Incident response, backups, software licences, 24/7 monitoring and unlimited work are not included by default; any such service requires explicit scope, resources and terms.
Teams in Melbourne and Sydney. Delivered across all Australian states and territories, remotely or onsite by arrangement. New Zealand and Asia Pacific by arrangement. The written scope identifies coverage hours, delivery roles, data-handling arrangements and any approved subcontractors before service begins.
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